Internet is slow and guests have a choice of two types of premium services - one for only €6 and the other for much more (I think €19). Soundproofing between rooms was generally much better, although there was some noise from someone apparently running back and forth from above at times. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The hotel is within a walking distance from the shopping streets and the staff are very professional and welcoming. On subsequent days though, I had to flag someone down rather than being asked proactively. Lots of plugs for devices. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed. Are there opportunities to exercise at Sofitel Frankfurt Opera? Mr Musamba Maluki, Mr Mimoum Faisal ( Chef de Rang) and Mr Gianluca Tamburrino - as well as the ladies (apologies we don’t have all names) who all stood out by being very friendly, attentive & ensuring our stay and our breakfast time with family was as pleasant as it possibly can be. Thank you, Bonjour dear 771the, First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. The “crème de la crème” of Sofitel, Sofitel Legend addresses bring French art de vivre and elegance to life through each hotel’s own unique heritage and timeless backdrop. Especially the cleanliness were outstanding during Corona time. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Which popular attractions are close to Sofitel Frankfurt Opera? The perfect victim to play me and they did, in all kind of ways. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Besides location, it is the newest, most luxurious hotel offering the best service and the largest rooms in town. I was able to enjoy the nex day the business lunch at the Hotel Restaurant Schönemanns with regional products, and later on for, a business date on the roof top bar a drink. This modern day palace offers an elegant and luxurious city palace at the heart of “Mainhattan”. I had to wait an whole hour to get a ridiculous bottle of water to my room after I already had an intense work out at the gym and while the room temp was 35 degrees inside! Restaurants near Sofitel Frankfurt Opera, Frankfurt on Tripadvisor: Find traveller reviews and candid photos of dining near Sofitel Frankfurt Opera in Frankfurt, Hesse. July in order to apologize for your experience. Galeria Kaufhof Frankfurt An der Hauptwache, Response from , Owner at Sofitel Frankfurt Opera, Response from GRsofitel, Leiter Gästebetreuung at Sofitel Frankfurt Opera, Review collected in partnership with Accorhotels.com, Response from Lars Braunstein, Guest Services / Front Office at Sofitel Frankfurt Opera. L'art de vivre in the Sofitel Frankfurt Opera - the French way to discover Mainhattan. As mentioned in my email please contact me directly for your next booking, so I can make the necessary arrangements. However this hotel needs the recognition it has deserved during my stay. We had no reservations in respect of cleanliness and would like to thank everyone for the hard work you do as a team. See more questions & answers about this hotel from the Tripadvisor community. We are delighted to read that our spacious guestrooms were to your liking and that you also appreciate the location vis-à-vis the Old Opera. There are more places to choose from in the Frankfurt area. We recommend calling ahead to confirm details. Alte Oper is minutes away. Unfortunately you had already left and have sent you an email to your yahoo address. There was ONE table occupied, causing a real difficult task for the restaurant staff to find a table for us. - See 546 traveler reviews, 491 candid photos, and great deals for Sofitel Frankfurt Opera at Tripadvisor. Well, he actually escorted us to the restaurant in 38 degree weather!! View deals for Sofitel Frankfurt Opera, including fully refundable rates with free cancellation. #2) On the second night, our concierge made dinner reservations at another restaurant and asked us to come see him right before we left so he could direct us. Electric blinds supplemented the curtains in keeping light out of the room.The bed, as ever at Sofitels, is great and I slept pretty well. This is in a Junior Suite and I am an Accor Platinum member. Property Location With a stay at Sofitel Frankfurt Opera, you'll be centrally located in Frankfurt, steps from Alte Oper and 6 minutes by foot from Maintower. 30 minutes later I asked the reception why the minibar was still empty. The Alte Oper U-Bahn station is in the square there, offering good connections throughout the city, but many attractions were in walking distance anyway.I enjoyed the hotel and would happily return if I find myself in Frankfurt again, but it didn't reach the heights of some of its German sisters, so I went with four circles rather than five. Prices are the average nightly price provided by our partners and may not include all taxes and fees. See 546 traveller reviews, 491 photos, and cheap rates for Sofitel Frankfurt Opera, ranked #8 of 299 hotels in Frankfurt … These services are provided by an outside company. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Laura T.Guest Relation AgentSofitel Frankfurt Opera. I called the front desk and complained about it. What are some of the property amenities at Sofitel Frankfurt Opera? The suite was well designed and extremely comfortable both to work and to sleep. From AU$239 per night on Tripadvisor: Sofitel Frankfurt Opera, Frankfurt. We consider your feedback as the most valuable tool to evaluate our service and improve ourselves where needed. What an experience. The navigation system goes a little crazy, because the curious guest only has to drive a few meters through a … The 5-star Sofitel Biarritz Le Miramar Thalassa sea & spa hotel is an ideal stopover in the Basque Country. This is the version of our website addressed to speakers of English in Singapore. Sofitel Frankfurt Opera combines the location of a luxury hotel in the pulsate heart of the second largest finance center of Europe with all cultural amenities Frankfurt am Main offers. The foyer is cozy , the decor beautiful in a contemporary classic style . This Hotel deserves our 5* review and feedback. Book Sofitel Frankfurt Opera, Frankfurt on Tripadvisor: See 546 traveller reviews, 482 candid photos, and great deals for Sofitel Frankfurt Opera, ranked #8 of 299 hotels in Frankfurt … I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. more. Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests. Then I asked to have drinks in the minibar as the minibar was empty (in line. The hotel is very well situated right next to the Opera and a very short walk to shopping, the Romer, and several restaurants. Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. Sofitel Frankfurt Opera: "Schönemann" - the worst Brunch Experience ever - Avoid the "Schoenemann" ! This 5-star hotel is 0.3 mi (0.5 km) from Stock Exchange and 0.4 mi (0.6 km) from Zeilgalerie.Rooms Make yourself at home in one of the 150 individually decorated guestrooms, featuring minibars and flat-screen televisions. The rooms are very comfortable and clean. Great location, Great service. I was able to go by foot to all my appointments.All in all, I was very happy with my experience here as were the other guests in my group, and will probably stay here again on my next trip to Frankfurt. He said he will inform the house keeping and make sure the minibar is filled. Dear Giovannidxb1 D, Thank you very much for choosing the Sofitel Frankfurt Opera on your recent visit to Frankfurt. Select room. Sofitel Frankfurt Opera combines the location of a luxury hotel in the pulsate heart of the second largest finance center of Europe with all cultural amenities Frankfurt am Main offers. Molten Brown soap and hand lotion is the brand used in the rest rooms and spa . Yes, Sofitel Frankfurt Opera offers an airport shuttle for guests. It’s a medium size hotel but feels like a sophisticated small hotel , as the staff quickly take the time to know you and whatever is requested is never a problem. No AC! Nearby attractions include Main Tower (0.4 km), Old Opera House (Alte Oper) (0.1 km), and Eschenheimer Turm (0.4 km). I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Laura T.Guest Relations AgentSofitel Frankfurt Opera. WiFi is free, and this hotel also features a spa and an indoor pool. The rooms are a very good size and are the normal Sofitel chic. Yes, dry cleaning and laundry service are offered to guests. When I asked him to show me how to book online he said he doesn’t know so I asked how can clients book online if you don’t know yourself how to book online? and in an even blaming tone he told me, normally, if a guest has those kind of special requests they are happy to provide it but of course will charge for it..! The GM called me and told me that he’s actually not planning to get any new hairdryer. Excellent Service 4.7. !The only part of our stay that was not excellent was the breakfast value. The lobby of the hotel is stunning and I had the pleasure being accompanied by the assistant GM to the elevator. Sincerely, Steffen Opitz General Manager, Best place to stay in the city.... FABULOUS, I have travelled frequently since my last review but not really found anywhere amazing that warrants my time to review . THAT IS NOT THE CASE HERE .Everyone was sweet and eager to please. I'm a big fan of the Sofitels in Berlin (the Ku'damm one) and Munich, and enjoyed the one in Hamburg, so my choice of hotel when I booked a pre-Christmas break in Frankfurt for a change was pretty much a given. Sofitel is in a quiet part of the city , yet within 3 minutes walking distance to the main shops and restaurants . A french continental was 23 euros and the full buffet was 30 euros. 100% Recommended. When I requested more creamer for my coffee and ice in the room , it arrived almost immediately. 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The temp was so hot, it even broke some of my my hair! Thank you again for sharing your experience and we hope to have the pleasure of welcoming you back to Sofitel Frankfurt Opera in the near future. One drawback of the new room was that it was on a lower floor - there is a surprising amount of traffic noise for a hotel that was only completed in 2016 and that was much louder on the 2nd floor where I now found myself. I never like to review the actual bedrooms , as I find it very much depends on which category of room you book and whether you have any special requests. A stay at Sofitel Frankfurt Opera also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. Most devastating stay I ever had in a five star hotel.. I had a beautiful room looking to the park area. I called the reception and complained, despite me asking 4 times and complaining they never brought any drinks! Sofitel Frankfurt Opera: Perfect room! Very Clean 4.7. Are any cleaning services offered at Sofitel Frankfurt Opera? Celebrate New Year in one of Frankfurt’s most exclusive locations – the presidential suite of the Sofitel Frankfurt Opera, Frankfurt’s newest five star superior hotel. Claim your listing for free to respond to reviews, update your profile and much more. It is always a pleasure to receive positive feedback. Wait a mom.. The booking process has been improved with the Spa operator and the opening hours have been adjusted. Show More. As a hotel guest you have free access to the fitness room which was very adequately equipped with the latest techno gym equipment. Are pets allowed at Sofitel Frankfurt Opera? Excuse me. dry my bleached hair. more. Sofitel Frankfurt Opera combines the location of a luxury hotel in the beating heart of the second largest finance center of Europe, with all the cultural amenities Frankfurt am Main offers. #1) While talking with one concierge about dinner reservations, we reached a decision. Sofitel Biarritz le Miramar Thalassa sea & spa. What food & drink options are available at Sofitel Frankfurt Opera? Looking to the beautiful green, enjoying a glas of Champagne after a long flight, it was realy cosy and elegant. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I was shocked. What are some restaurants close to Sofitel Frankfurt Opera? As elegant building at the crossroads of the Old Opera House - symbol of this glorious past - and the Goethestraße , embodiment of wealth and luxury. This 5-star hotel is 0.3 mi (0.5 km) from Stock Exchange and 0.4 mi (0.6 km) from Zeilgalerie.Rooms Make yourself at home in one of the 150 individually decorated guestrooms, featuring minibars and flat-screen televisions. Sofitel Frankfurt Opera combines the location of a luxury hotel in the pulsate heart of the second largest finance center of Europe with all cultural amenities Frankfurt am Main offers. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. with coronavirus protocol) to the house keeping, the house keeping told me that they will bring drinks in 30 minutes. We have intensified hygiene and prevention measures to ensure your safety. (!) Please see our partners for more details. Does Sofitel Frankfurt Opera have an airport shuttle? Yes, pets are typically allowed, but it's always best to call ahead to confirm. Thank you to Yasmin ( guest relations) and Florian Schultz ( general manager ) for making our stay truly memorable. We are delighted to read that your personal guestroom was to your satisfaction and that you liked the equipment in the room. We had reserved a table for two for the so called "Adventsbrunch" at the sofitel Frankfurt Restaurant, "Schönemann". I had a great stay here as did the other five people I came with. When I came back to my room 6 hours later the minibar was still empty. It is always a pleasure to receive positive feedback, and we will share your comments with our team. It didn’t even include a cooling mode to. After the second night I felt like part of the family . Live the French way in Frankfurt! Wirklich: well done Our sincere thanks goes to: Ms Lisa Hees for taking the time and kindly helping us to choose the best suited accommodation as always and with a smile Mr Holger Endhard - who as ever went that extra mile to ensure that we feel the comfort we so craved after the last 8 months of hard work. Ms Patricia Klopf - who has been amazingly helpful in accommodating us and our needs. As well as all the room service staff and the housekeeping who changed wet towels and gave more of the gorgeous Lavin toiletries featured In rooms whenever we needed. Own or manage this property? It is always a pleasure to receive positive feedback. I would highly recommend this hotel and definitely stay here again. I would like to thank all the helpful and professional employees, the whole team for making my stay as a unforgettable one. Check-in was a breeze and the staff was very courteous. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. A superlative Hotel with a very international team of employees, who are giving their personal signature the their own way of being your host according to international Accorhotel standard. It means a lot to us that we acknowledge your hard work and we look forward to visiting you in October , Bounjour dear nasMaj, First of all we would like to thank you for your recent stay at Sofitel Frankfurt Opera and mostly for reporting your observations to us. Post COVID-19 outbreak it has been challenging for all sectors - for hotels even more so. Vielen Dank - wir wissen Ihre Güte, sehr zu schätzen Mr Steffen Opitz - the New GM - thank you for introducing yourself to us & greeting us in such a friendly way - we congratulate you and wish you the very best in your new position. Please see our partners for more details. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. Welcome to Sofitel Frankfurt Opera. 4.8/5 Outstanding. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Dear sam652014,We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. Because it is located directly on the square, opposite the opera. As elegant building at the crossroads of the Old Opera House - symbol of this glorious past - and the Goethestraße , embodiment of wealth and luxury. Sincerely, Steffen Opitz General Manager. The hotel itself is approximately 3 years old but still looks brand new and has some funky features like the self opening huge door to the rest rooms, to mention one . The shower is perfect with capsules to provide a slightly perfumed shower experience. For those who wish to drive their own cars, Sofitel Frankfurt Opera has a car park right on site for maximum convenience. It is always a pleasure to receive positive feedback, and we will share your comments with our team. Sofitel Frankfurt Opera is home to the Bistronomique-concept Schönemann restaurant, which offers delicate and casual fare. FabianS2762, Leiter Front Office at Sofitel Frankfurt Opera, responded to this review. The pool area was great and the spa had a steam ,sauna and the most relaxing chill room where we were offered ginger tea and time to relax after our swim. We would like to thank you for taking the time to share your experience with us on TripAdvisor. Is Sofitel Frankfurt Opera located near the city centre? The paper booking register that was at the spa was totally empty, so clearly the whole online story thing was a lie and a cover up to hide that the employee of the Spa was not there the whole day. This was cumbersome as you have to pay with your credit card and I had to log on again every time I closed my computer.Very nice bar on the ground floor where I had several meetings. Ideal for larger families or two couples traveling together, the Opera Suite features two bedrooms, each equipped with its own king-size MyBed™, flatscreen TV and two stylish bathrooms with a deep-soaking tub and walk-in rain shower. A private dining room is available and guests can also enjoy the outdoors and scenic views by dining on the terrace At Lili’s Bar, guests can enjoy the selection of cocktails or light meals from the restaurant. Indulge in the grandeur of this 125 square meter space. My stay was from beginn till the end outstanding and very charming. The decor of the room are very elegant and timeless. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. So, I got told that someone is already organizing another hairdryer. I can just warn anyone: Don’t book yourself in this narcissistic environment.. Accor group is well known for its narcissistic, french attitude.They let it out on their own guests! The whole drama began.They didn’t show any empathy and just put me on a never ending stand by mode just for having a normal working hair dryer. All staff I encountered went out of their way to be helpful and. We stayed at the hotel merely as a long 4 night stop over on our way to ski in Austria and I’m very glad we did. Yours Sincerely, Anne Estoup Guest Relations Agent Sofitel Frankfurt Opera, A beautiful five star House in a prime location of Frankfurt, Alte Oper! Outstanding Location 4.9. Dear Voyageur1906, we very much appreciate that you took the time to review your stay at the Sofitel Frankfurt Opera on TripAdvisor. I will share your comments with our team. The ALLSAFE label stands for our new cleanliness protocols and standards, ensuring that they are adhered to in this hotel. All our requests were met . The temperature in the room was perfect also . Ensconced amid the period architecture of the Opera District, Sofitel Frankfurt’s location is one of the city’s most spectacular. It’s a perfect choice to stay over there. We are returning guests and feel at ‘home’ here when visiting. International Buffet Every Friday – 1.00pm to 4.00pm Escape to the French Riviera every Friday where signature seafood flare meets Cote d’Azur charm. I didn't see the value in this but didn't want to leave the hotel for breakfast before our tour.We highly recommend a stay at the Sofitel Frankfurt Opera. You our surprise, the second concierge who was just coming on shift had instantaneously called the restaurant so our reservation was confirmed by the time we thanked the first concierge. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I was totally dehydrated but they really didn’t care..Instead they made everything even more worse.. Sofitel Frankfurt Opera (Germany) A voyage in time Sofitel Frankfurt Opera , located in a prime location on Opernplatz, surrounded by the greenery of the Liesl-Christ-Anlage park, Wilhelminian architecture and haute-couture boutiques, a modern-day "Hotel Particulier". Sofitel Frankfurt Opera is home to the Bistronomique-concept Schönemann restaurant, which offers delicate and casual fare. The room is well appointed, though I could have used with a charging point next to the bed.Breakfast was very good, though service a bit patchy - I was always asked what I would like to drink and the service on the first day was great, when my order was taken from the hot menu. The athmosphere was everything else but christmas like. Mr Farhad and colleagues at reception and all the friendly door men & bar ladies. Alte Oper is minutes away. Very Clean 4.7. Which room amenities are available at Sofitel Frankfurt Opera? My room overlooked a small park at the front of the hotel; the Alte Oper was opposite the hotel on one of its flanks. Conveniently located restaurants include Waxy's Irish Bar, Bidlabu – Bistro und Bar, and Buffalo Steakhaus. It starts with the fact that when entering the Hotel through the lobby, there are no signs to follow for the Schönemann-Restaurant within the Hotel premises. ?..Instead he will ask a hairsalon near by to borrow one.. Spacious and the most comfy beds and pillows ever . This is the version of our website addressed to speakers of English in the United States. It is a pleasure to learn that you have enjoyed your stay with us and we would like to thank you for your grading. Opernplatz 16, 60313 Frankfurt, Hesse Germany, Lock in the lowest price from these sites, All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff.